Arhams Terms & Conditions

1. Parcel Opening & Video Guidelines

Compulsory Requirements:

• • 360° Unboxing Video must be recorded before opening the parcel. The video must:  Show the sealed parcel with visible tracking number and recipient name.
  • Capture the full unboxing process from start to end without pauses, cuts, or edits.
  • Highlight any defects, missing items, or quantity issues immediately during the video.
  • Include 5-6 clear photos of the defect in natural sunlight alongside the video.

Non-Acceptable Excuses:

• • My regular customer/family member opened it by mistake.
  • We have a good relationship, so I skipped the video.
  • The defect was too small/dark to notice in the video.
  • It’s my first order; I wasn’t aware of the rule.
  • Previous orders were perfect, so I didn’t record this time.
  • I’ll pay return charges; please exchange.
  • The customer opened the parcel first, then made the video.
  • Do not accept opened/damaged parcels from courier agents. If accepted, responsibility lies with you.
  • Khud thodi karega / Won’t do it ourselves.
  • Kesee aur ne open kar leeya tha / Opened by someone else.
  • Defects not found at the time of making the video.

Important Notes: 

• • Do not record the video after the parcel has been opened or partially opened.
  • Inform your customers in advance to record the opening video. Share these rules with your customers.
  • No exceptions for hurried unboxing or partial videos.
  • No arguments will be entertained without a valid video.
  • Accepting a damaged or tampered parcel will be considered your responsibility for any subsequent issues.

2. Returns & Exchanges 

 Conditions for Acceptance:  

• • Return requests only apply to manufacturing defects (not color/design dislikes).
  • Return the item via normal courier/India Post (no speed post) within 48 hours of confirmation.
  • A full unboxing video (as per Section 1) and clear photographs are required to process any claim.
  • We will not bear the return courier charges.

Refund/Replacement Process:

• • Refunds are processed via Bank Transfer Only (no GPay/UPI).
  • Replacements are dispatched only after receiving and inspecting the returned item.

Non-Acceptable Scenarios: 

• • Returns after 10–15 days without prior approval.
  • Delayed shipping beyond 48 hours.
  • Returns made after 48 hours or without prior confirmation will not be accepted. In such cases, you may be liable for additional courier charges.

• • No changes allowed post-order confirmation (size, design, address).
  • Confirm details 10 times with customers before placing orders.

• • Track orders on the courier’s official website.
  • It is your duty (and that of your customer) to track the parcel once you receive the tracking number.
  • If you encounter tracking issues, take screenshots and share them with us so we can liaise with the courier team.
  • Report delivery issues within 10–15 business days. Claims after 15 days will not be entertained.
  • Do not wait 15 to 30 days to report non-delivery. Courier companies typically do not provide POD (Proof of Delivery) after 7 days.
  • You and your customer must coordinate with your local courier office to resolve any delivery issues (e.g., delays, non-service areas, locked homes).

• • Pay only via official merchant barcode or Bank Transfer.
  • No UPI payments accepted. Transactions to UPI IDs are not our responsibility. Because We do not have any UPI number for payments.
  • Any payment made directly to a UPI number will not be recognized as valid.
  • We will not be responsible for refunds or dispatch if the payment method is not followed.