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Arhams Terms & Conditions

Arhams Terms & Conditions

 

  1. Important Terms & Conditions.
  2. Return and exchange policy.
  3. Opening Video Policy.
  4. Courier Policy.
  5. Policy after giving Tracking.
  6. Response Policy
  7. Product Similarity Guideline.
  8. Premium sellers Plan.. 
  9. Elite Membership plan
     9.1 Terms & conditions for Elite Membership             
    9.2 Benefits of Elite Membership
  1. Size or Measurement Guidelines
  2. Pre-Booking Guidelines.
  3. Payment Transfer Guidelines
  4. International Shipping
  5. Washing Instructions

   

1.  Important Terms & Conditions

For all new/old members Refer below our group rules…

  1. COD not available
  2. Without payment no booking will be taken
  3. No Cash deposit only (IMPS) Account transfer in our Bank Account or Paytm or Gpay or PhonePay.
  4. Please give confirmed orders only. Once booked than no cancellation and no changes in sizes or colors or address.
  5. Post your confirmed orders in order group with address and screenshot of payment. After placing orders in order group you cannot cancel or change your order
  6. Dispatch in general within 5-7 working days after booking.
  7. Don’t ask for tracking immediately after making payment. Some members asking me same day want tracks .it’s not possible to provide same day track .only sometimes only possible same days tracks.
  8. We don’t takes urgent or time bound orders.
  9. If Ur parcel is not received within 10 to 15 business days inform us
  10. We won’t take any responsibility for misplacement of couriers if you   provided wrong mobile number or incomplete address or pin code

2.  Return and exchange policy

  1. Return or exchange only when there are any genuine manufacturing defects.
  2. Please ask your Client to make video when received parcel…full video seal pack to open
  3. Without video, no return no exchange.
  4. You have to inform us about any defects or issues within 24 hours of receipt of the parcel than after No return or exchange will be entertained.
  5. No refund/ return/ exchange for color or minor quality issues.
  6. Small thread pulls, light stains, colour change, quality and all are not considered as damages.
  7. No return or exchange if we send products as per your given sizes. We will not be responsible if you had given us wrong Sizes. So take the proper sizes in Inches/numeric from your customers.
  8. There are slight color variations due to light settings and screen resolution.
  9. If we are saying we will exchange/return the piece(if any manufacturing fault is there)
  10. That piece has to be couriered back to us within 48 hrs
  11. We will bear maximum Rs 50 to Rs 75 for return courier charges depending upon the location and weight (in case only when mistake is accepted by us). We will not bear or refund any additional courier charges given by you or your customers
  12. We will not accept the piece if u will not return the piece in that time duration whatsoever are the reasons
  13. We will refund the return kurti amount Or re-dispatching new pcs only after receiving the return parcel at our end.
  14. Refund will be through Paytm only.
  15. In past few days this thing happened… Resellers are sending the dress after 10 days 15 days without even asking. Sorry we will not accept that dress now.

3.  Opening Video Policy

PLEASE MAKE A VIDEO WHILE OPENING THE PARCEL…IF THERE IS DAMAGE AND MISSING ITEM SEND US VIDEO… WITHOUT VIDEO WE WILL NOT ACCEPT.

  • It’s compulsory
  • 360° opening parcel video is compulsory before opening the parcel, showing name & tracking number, to claim any defect or mistake, even Quantity issue, full un-boxing video without cut pause is compulsory.
  • Please communicate same to your customers.
  • Without pause & cut
  • Full video from start to end/ Seal Pack to Open
  • No argument we will listen
  • Mera regular customer hai/ They are my regular customer or relative only.
  • Open by my regular customer/family member by mistake.
  • Khud thodi karega / won’t do by ourselves
  • Aapka humara acha relation hai isliye video nhi liya/ we have very good relationship so we haven’t made the video
  • Kesee aur ne open kar leeya tha/ Opened by someone else.
  • Defects not found at the time of making video
  • Defect bahut small tha so deekha nahi video me/ Defect was so small so not visbile while making video.
  • Dark color tha, so defect nahi deekha/ Product color was so dark, so it was not visible while making video.
  • It was my first order so I or my customer was not aware.
  • Please change, I will bear both side courier charges
  • Earlier orders comes perfect so we haven’t made video this time.

Don’t force us to take back the parcel just because of your friend, relative liking disliking basis. Don’t force again and again that “please exchange we will buy other product from you, not demanding refund, etc.” We will not listen all these Whatever, missing or damage we need full video Please cooperate.

If you’re opening in hurry that isn’t our fault. Any kind of excuses for opening video, will not be entertained. If you can’t take us seriously, don’t expect from us to take your complain seriously.

अगर किसी ग्राहक को किसी सामान में कोई डिफेक्ट हो तो समस्या का समाधान किया जाएगा परंतु रूल्स के हिसाब से पूरा unpacking वीडियो चाइये जिसमे unpacking के साथ डिफेक्ट बताया गया हो और उसमें भेजा हुआ adderess भी बताया हुआ होना चाइये ये सब एक साथ एक ही वीडियो में होना चाइये साथ मे एक बात और ग्राहक पार्सल खोल लेते है फिर उसके बाद वीडियो बनाते है ये नही चलेगा, पैकेट पे टेप चिपका के या पीछे से खुला हुआ हो और वीडियो में सिर्फ आगे का दिखा के वीडियो बनाये ये नही चलेगा, शुरू से आखरी तक पूरा वीडियो होना चाइये, वीडियो के शुरुआत में पार्सल को पूरा दिखाना है के वो पार्सल पहले का खुला हुआ नही है और उसी वीडियो में पूरा डिफेक्ट को दिखाना है और साफ 5-6 फोटोज भी भेजनी होगी सूरज की रोशनी में ली हुई। 

अगर कूरियर वाला आपको खुला हुआ पार्सल या डैमेज पर्सेल देता है तो पार्सल एक्सेप्ट मत करिए नही तो गलती आपकी मानी जायेगी।

बिना unpacking वीडियो के कोई समाधान होना मुश्किल है।

*पार्सल खोलने का वीडियो जरूर होना चाहिए अन्यथा किसी भी प्रकार से उत्पाद बदला या वापिस नही लिया जाएगा।*

कृपया पार्सल को प्राप्त करते समय वीडियो तैयार करने के लिए अपने ग्राहकों को सूचित करें अगर नही किया है तो गलती reseller की मानी जायेगी, वीडियो जरूरी है ताकि हम समझ सकें कि यह वास्तविक दोष था और इसे प्रतिस्थापित या मरम्मत तो नही किया गया।

*हमने देखा है कि कई बार ग्राहक उत्पाद को पसंद नहीं करते हैं या भले ही आइटम खराब नही हो, तब भी वे निर्माण दोष के रूप में दावा करते हैं और वापसी या बदलने के लिए कहते रहते हैं। कई बार वे जानबूझकर उसी उत्पाद का ऑर्डर देते हैं क्योंकि उनके पास क्षतिग्रस्त के रूप में एक और तैयार होता है*

*हमें बेहतर सेवा देने के लिए कृपया हमारे लिए पारदर्शी रहें।*

अगर वीडियो नही बनाया है तो कृपिया इसके बारे में कोई मेसज न ही करे क्यों कि हम इसके बारे में कुछ नही कर पाएंगे

4.  Courier Policy

  • Please Mention Courier service name. Whenever you gave us Order.
  • Whenever We Post “Free Shipping (within India)” It Means Parcel Will be dispatch by these given below couriers Companies like:

Trackon Courier. Professional Courier. Skyking, Madhur, Anjani, Tirupati,  Normal Indian post or depending upon available courier options with our dispatch section  

  • If You Want to book From DTDC, Blue dart, Speed post or any other courier than you have to pay additional charges as per Pin code
  • Always suggest 4 available courier options in customer area at The Time of Booking.
  • Jammu & Kashmir, Northeast States Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram, Nagaland, Sikkim and Tripura, Undaman Will Be Charged 100/- Per Dress extra
  • If Parcel Delayed because of Courier Service Due to Any Reason We Will Not Responsible Or Answerable. Although we will Try Our best to Resolve the Same.
अगर कूरियर वाला आपको खुला हुआ पार्सल या डैमेज पर्सेल देता है तो पार्सल एक्सेप्ट मत करिए नही तो गलती आपकी मानी जायेगी।
 
Don’t accept any parcel from courier boy if it is already opened or damaged. Otherwise only you will be responsible for any issues and we will not consider any issue.
 
We are noticing that some customers are not tracking their orders and coming back to us after 1 or even 2 months of orders by saying that they haven’t received their parcels.

We would to clear all of you that we always try to dispatch your orders on given time frames only, and if you haven’t received your tracking or delivery within given time frame then it’s your duty to remind us about your orders so that we will check and resolve the issue.

But don’t come after 15 to 60 days after placing orders.

Please try to understand that we also don’t keep that much of old data and even courier companies also not provide POD after 7 days of delivery.

So you all are requested to please keep track on your orders to avoid any type of issues in future.

 

5.  Policy after giving Tracking      

  • We are noticing that customers are not doing track & trace their parcel after getting the Tracking from our end.
  • We would like to inform you that it’s you’re and your customers responsibility to timely track your consignments and coordinate with your nearest courier office.
  • It’s not only our responsibility to get it deliver but also you and your customers are also responsible for it.
  • You or your customer should coordinate with local courier service to avoid return or delay, lock at home or non-service area or no entry area, etc…
  • We will also help for delivery but you or your customer should also take some pain…otherwise no use of giving tracking…
  • Always track the tracking on company’s official website only…
  • If you found any issue while tracking the parcel online than always share screenshots of that issue with us..so that we can forward it to our courier team.. and get it resolved
  • Please follow this thing for smooth operations. Thanks for your support and corporation

6.  Response Policy

  • We have noticed that some customers are sending others designs to us and asking their availability and prices again and again.
  • Also Some customers are asking for sizes and colours other than what we have posted
  • We will never reply such type of queries
  • You are in our group or broadcast list so you are already getting all available designs. Colours and sizes on daily basis.
  • Before asking, please go through with our all the post first.
  • If we have not posted any particular designs, colours or sizes, it means we don’t have that designs or colour or sizes
  • Always try to text your queries or issues on Whatsapp, instead of calling. We always prefer to reply on Whatsapp instead of on phone calls.
  • Never give calls after 7 PM or on before 10 AM
  • If we are cutting your phone calls than please don’t make calls again and again. We will reply as soon as possible. So please cooperate. It’s really bothering us.

 7.  Product Similarity Guideline

  • It’s our humble request kindly go through description of each post and refer original picture not model shoot.
  • Fabric details, work, length, and size everything mentioned.
  • Refer only original product picture don’t come with us that “model ne ye colour pheana or ye work hai, shine kar raha hai, model shoot me different print he, pattern thoda different he, flair thoda kum he, etc.”
  • We do make product similar to model product at affordable price so that average people can buy and feel like display pic.
  • So before taking any order always share details of product and original pic with your client. or you can check with us that is it original or replica.
  • Slight variation in color, fabric & work is possible. Model images are only representative, ask for real pictures (if required).

9.  Elite Membership plan

         9.1 Terms & conditions for Elite Membership

  1. We are taking only 30 Members on first come first pay policy.
  2. Amount for Membership is Rs 500 for 1 month.
  3. It is non refundable amount
  4. Cash back plan will not be linked with Elite Membership plan, means only one plan will be applicable at a time.
  5. Elite membership will be start from 1st of every month only and will expire on last day of every month. So if you take Elite membership mid of the month than also your membership will expire on last day of the Month. 


         9.2 Benefits of Elite Membership

  • Elite Member will be given extra less of Rs 50 (Minimum) on each product. In addition to already given Reseller less. This less will not be applicable on Western Outfits, Sale Items, Sarees, Dress Material, Bedsheets and Accessories.
  • Elite Member will get more than Rs 50 less on some products, depending upon designs

For any further clarification, u can always call or message but don’t assume anything by yourself.    


10. Size or Measurement Guidelines

Always gives your order in numeric measurements only like 38, 40, 42, etc… Don’t give your orders in M, L, Xl, etc. Because measurements of Alphabetic sizes varies from manufacture to manufacture. In some brand’s Xl will be 44 instead of 42. So always gives your orders in numeric only.

If you mentioned both numeric as well as Alphabetic sizes in your order like (XXL 44) than we will consider numeric size only and dispatch 44 size. It might be possible that in some brand XL is 44 so tag might be of XL instead of XXL  

If you don’t give your order in numeric than we will send as per brand standard and then we will not hear any arguments that it is coming small or big.  Numeric measurements will be extreme ends of underarm to underarm…  

So please keep this thing in mind, while placing your orders.

Arhams Measurement Method                                                      

11.  Pre-Booking Guidelines

Order which we do take in pre-book we always share *approx* date as manufacturing is not in our hand. It all depends on workers, weather, current demand etc etc. so don’t start track since early morning on dispatch date as its need time to collect stock, packed, dispatching ,can’t dispatch 100 parcel in one day so allow us to share track in 3-5 days.
   

12.  Payment Transfer Guidelines

 
12.1 You all are requested to transfer the money online in below Account only. We will not accept if you transfer the payment in any other account of us.

12.2 Also please DON’T deposit cash in our account by visiting our bank’s local branch in your city. If you still want to cash deposit than you have to pay additional Rs 180.

12.3 You are requested to please add this account in your bank beneficiary list.

12.4 Always do IMPS PAYMENT ONLY. No NEFT

12.5 We will book your order only after receiving the amount in our account. So always do imps payment only

13. International Shipping

We are not responsible for any international shipment issue. We are giving you shipment in india, If you are shipping it international you are responsible for any type of issues.

We can exchange the piece or refund only if we get the piece rerun back to us.

Better you or your team should check the piece when it’s in India then only you should ship it internationally.

14. Washing Instructions 

Click here